FAQs & Infomations
This page is designed to provide quick answers to some of the questions you may anticipate needing to know.
You need to contact us. We will provide a solution based on your payment method.
For in-stock orders, we allow you to cancel after payment, and for custom merchandise orders, it is subject to availability. For example, if we haven’t started production on stock, you can cancel, but if the order is already in production. Cancellation will result in a loss.
This problem can easily occur during the order delivery process, because once the goods are delivered to the logistics company, we lose control over their transportation. Before we ship your order, we will tell you the estimated logistics time and the waybill number. This allows you to know the status of your shipment in real time.
For individual purchasers, you can modify your order by simply notifying us prior to shipment. But with volume customization, once the order is in production, changes will incur a higher cost. General changes, however, can be made. It is recommended to confirm the requirements clearly before production. This will not create problems.
You will need to email us with detailed information about your custom order, such as quantity, color, functional requirements, printing patterns, packaging requirements, shipping time, and shipping method.
For logistics options, we generally offer the following.fedex,dhl,ups,ems,by seaWe offer Sagawa Express for Japanese customers.Logistics time directly affects the cost of transportation.
For individual users, we use door to door service.
For business users, we generally have the following options, EXWORK, FOB, CIF.
Our products are certified. We have a dedicated quality assurance team to take care of the quality inspection before shipment and will measure the quality of the products according to the AQL standard to see if they meet the customers’ requirements. Unless the contract is limited by written terms.
The production schedule for large shipments is based on the factory’s schedule, and if you need to expedite your order, we will assist you in delivering it as soon as possible. Different products, different manufacturing processes, same quantity, but the production time can vary greatly. We will include a delivery date when we give you a quote.
For smaller orders, the payment method is usually via PAYPAL. or credit card.
However, for business-to-business transactions, payment to our company account is required, and we accept both USD and RMB currencies.
Yes, we offer a complete service for B2C sellers, and we know and understand the problems you need to solve. We can put barcodes on your products and will ensure that your goods comply with the requirements of the platform. The above is not limited to Amazon, WISH, DHGATE, EBAY, and other customers with independent websites.
It is possible. You can choose the samples you like, but some styles that require customization need to be purchased in bulk.
This needs to be addressed depending on the shipping method. Usually 3-5 days for express, 5-7 days for airway, and 18-28 days for sea.
Yes, you can. We can produce products with your logo branding for you when you have a certain number of orders. You can also tell us the functional requirements. We can also do it.
Intellectual Property Rights Notice for our company
The images and products on our website are patented. They are original designs. We strictly adhere to intellectual property rights, so the goods you order from us are safe and secure. MYPRINCESS is a registered trademark for use in China and the United States. We have many trademarks and patents to comply with the laws and regulations of various countries. However, we will not hesitate to take action against anyone who infringes on our patents and trademarks.