Customer support is a set of services provided to you to help our customers get the most out of our products and solve their problems. Customer support includes assistance such as answering customer questions, troubleshooting, and upgrading customers to new products or services. This service is available 24/7 and can be contacted by email or phone at any time.
When we receive a request from a customer, we will offer different solutions and prices according to the customer’s requirements.Generally, we will receive your inquiry and respond within 8 hours.Please describe your needs as best you can. This will allow us to quote you faster.If you can’t describe it clearly, we’ll also suggest a solution for you.
When a customer needs to order our products. We can provide our customers with different delivery methods. When a customer needs to order a product in bulk, we will deliver the product according to the customer’s order requirements and production schedule.Different spcifictions brings different prices. We offer different discounts according to customer needs.
We have applied for many brands and patents, and if you like our brand, you can also get brand support through our licensing. If you like our brand, you can also get brand support through our licensing, including perfect after-sales service and support. We welcome you to become our agent.
When the product is to be delivered, we will arrange shipping according to the customer’s requirements. For example, customs clearance, customs brokerage, and other services. The costs incurred will be determined according to the price terms on the commercial invoice. The usual shipping methods are international express, air, sea, and customer-specified shipping.
Intellectual Property Rights (IPR)
When you need to apply for a patent or trademark for your product, we can help you. We will assist you with patent applications, trademark registration, patent enforcement, and other services.The protection of our clients’ intellectual property rights is also an important rule in our company.
We have an extensive supply chain, so when you need to source a product and can’t find it, you can try leaving it to us. We will give you the name of the supplier, and you can communicate with him directly or we can communicate with him, but we will charge you an agency fee of 5%-15% of each order. We can also pay for the goods and inspect them for you. Please be assured that we have a dedicated team to do this work.